Returns Policy for Non Personalised Items ( Leads, Collars, Bow Ties, Non personalised Bandanas)
You may return most new, unopened items within 30 days of delivery for a full refund. You must pay your own shipping costs if you want to return the product.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns Policy for Personalised Items, Cakes and Treats
Unfortunately any personalised items and/or cakes/treats cannot be returned and no refund can be given.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Cakes and Gluten Free Sausages cannot be shipped outside the UK. Any other treat items and/ or leads, collars, bandanas, blankets and bow ties can be shipped outside the UK.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Cakes & Treats
All of our cakes are handmade to order, please bear this in mind when ordering. Our cakes are a dense baked treat and are not your typical Victoria sponge consistency which you would normally expect. They do not contain sugar or butter which would give them the fluffy consistency you might be used to. They are a crumbly dry bread texture and it is normal for them to be dense and dry.
We do require a minimum of 5 working days in order to make your cake. Cakes are baked and need to be left to cool.Once cooled many layers are added to the cake with our icing and in-between each layer the icing needs to be allowed to dry. Once these are dry the cakes can then be personalised. Once we pack up your cake we post them out using Royal Mail First Class Signed For. This can take 1-2 days, sometimes 3 if there is a delay which we cannot be held responsible for.
We do our best when we receive your order to get it out as soon as we can. However if you choose a date too soon and your cake is late we cannot be held responsible for this.
We do offer Express Shipping options at checkout and also as an add on option if you decide you need this at a later point.
We still do need a minimum of 1 working day to make and ice your cake for this option.
For example, you order your cake Monday, we would post it Tuesday and then you would receive it Wednesday.
Our cut off point for normal delivery options for cakes for the weekend is Wednesday at 1PM as your cake needs to be posted out Thursday.
For Express options we would need your order by 1PM on Thursday to get it posted out Friday. You would then need Saturday Express Posting.
If you have any questions please email us at firstname.lastname@example.org