I'm happy to answer questions or help you with returns.
Please see our FAQ below, if you still cant find the answer you are looking for then fill out the form below!
1. What is the cake texture like?
The cake is made from human ingredients but due to the cakes not having 'typical' human cake ingredients such as sugar and butter, the cakes are quote a dense texture. It is perfectly normal for the cake to be dense and crumbly in texture and take on a bread like texture. The icing on top sets hard but can be easily removed.
2. I have ordered my cake but it has not arrived yet?
I aim to post our cakes out 2-3 working days before the date you requested when you ordered the cake. This ensures it arrives nice and fresh for you.
3. Do you ship cakes or treats out side the UK?
Unfortunately not, all our other products however e.g. bandanas, collars and leads can be shipped worldwide!
4. I ordered a birthday cake for a certain date but also some other items like a collar or bandana, when will I receive my items?
If you order multiple items such as a lead and a collar plus a birthday cake for a set date then I will post it all out together as one parcel close to the date when you want your birthday cake. If you want your collar/bandana order sooner please contact me but extra postal charges will apply as you want 2 parcels posting.
5. Can I have a cake posted tomorrow?
I need around 5 working days to bake, ice and decorate your cake. It then needs to be posted using Royal Mail First Class Signed For which takes 1-2 days. If you do need one ASAP then please contact me to find out what I can do for you.
6. Are the treats suitable for puppies?
I would recommend that for puppies ages 6 months and over. Please always supervise your pet when they are being fed treats. Do not leave unattended
7. Is a birthday cake a complete meal for my dog?
No! The cakes are intended as a treat, I strongly advise you not to feed your dog the whole cake at once, but instead cut it into smaller pieces!
8.Do you offer express delivery?
Yes please check out our express delivery options!
9. Do you accept returns?
Yes, If you are not happy with your purchase then we accept returned items and can offer a full refund. This is only available on non bespoke/ non personalised items. We do not accept refunds on any baked goods.
10. My collar is too big/small can I change it to another size?
Yes, products must be returned in the condition it was sent out. The cost of the item will be refunded and then you can make a new purchase in the correct size.
11. Are the Doggy Doughnuts soft?
No they are not. They are a hard crunchy biscuit.
12. How long before you despatch my items?
For all other products please allow up to 7 working days for your order to be processed and made before it is despatched
I hope this helped answer most of your questions but if you do have anymore please fill out the form below and I will get back to you as soon as possible!